I made an appointment for an examination. How long should I expect to wait?
Information on waiting time
We would like to inform our patients that even with a pre-scheduled appointment, there could be an unexpected waiting time.
The start time and duration of the examination may be influenced by several factors, including the nature of your symptoms, the type and number of tests to be performed, as well as your individual health status and any necessary additional tests.
At our clinic, we strive to provide the most thorough, personalized care possible to all of our patients. Therefore, in certain cases, an examination may take longer than planned, which may cause delays in subsequent appointments.
Thank you for your understanding, patience and cooperation!
I have scheduled an appointment, but I will be late. Will the exam still take place in this case?
In Case of a Delay
We ask our patients to arrive on time for their scheduled appointments. If you are more than 30 minutes late, we will not be able to perform the exam, so it may be necessary to reschedule.
Thank you for your understanding and cooperation!
What documents are needed for the first examination?
In order to get to know your medical history more thoroughly, bring with you your previous ophthalmic findings and printed results of imaging tests, if a preliminary examination has already been performed. A referral is of course not required.
Can I drive a car immediately after the examination?
In most cases, a dilated fundus examination is required, so please bring a driver/attendant if you are coming by car. If pupil dilation is not required, this will be noted separately before the treatment (e.g. spectacle prescription, certain control tests)
Can I park on the clinic area?
Yes, we provide free outdoor parking for our patients on the Scharioth Estate.
Is it possible to buy food and drink on the clinic area (for example, at a buffet)?
There is no buffet or café directly on the clinic site.
Can I pay by credit card on site?
Yes, both credit card and cash payments are possible on the spot.
Can a relative/companion wait in the clinic while the patient is undergoing surgery?
Yes, surely they can wait for the patient in the clinic waiting room, right next to the operating theatre.
I would like to have eye surgery at the clinic. Will the operation take place on the day of the booked examination?
No, the surgery will be performed at a later appointment. Detailed measurements, patient information and preoperativ activity will be done on the booked day of the examination. In exceptional cases (e.g. a patient coming from a very long distance, from abroad), surgery can be arranged on the day of the examination, but this will be coordinated in advance.
Can I pay on the spot with a health insurance card?
Direct payment by health insurance card is not currently possible in our institution, but we can issue an invoice for the cost of treatment in the name of the health insurance company contracted with the patient.
I would like to have a general eye examination or a specialist examination (e.g. eye glasses check-up, fundus examination). Can I book an appointment even if I suppose I don’t need eye surgery?
You are welcome in our clinic in this case, too. When booking an appointment, select "Basic ophthalmic examination" option on our website, or call us during office hours to make an appointment.
I have an acute eye problem (e.g. sudden loss of vision, inflammation, foreign body in the eye, lightening sensation). Can I come for an examination with such a problem?
Yes, patients can also come to us with acute eye problems - as in a state-funded eye clinic or hospital. Please call us to schedule an „emergency” appointment or you can also book on our internet website.
Does the institution provide eye care for children?
Paediatric eye screening is available from the age of 5. We do not offer any other special treatments, such as squint surgery, amblyopia/ occlusion treatment, adjusting prism glasses or other strabological diagnostics.